Frequently Asked Questions

We currently cover areas in Berkshire: Wokingham, Slough, Bracknell, Newbury, Reading and Maidenhead.

Yes, we can offer services out of standard office hours. There will be additional charge to reflect this service. 

Flexible Payment Options for Public Sector Partnerships. We understand that Councils, NHS Trusts,  all operate differently, and we’re committed to making things easy. That’s why we offer:

• Invoice billing for direct payments
• Corporate credit card acceptance, including Visa and Mastercard
• Contracted service terms available for long-term or framework agreements

We aim to keep the process simple and secure so you can focus on your clients’ needs while we take care of the rest.

We carry £10 million in Public Liability Insurance, ensuring comprehensive protection for our clients, service users, and staff.

This coverage reflects our commitment to operating safely, responsibly, and with full accountability  giving you total peace of mind when engaging our services.

Yes, we have a sister company called "Hoarding Helpers" that offers clearance, cleaning and therapeutic weekly visits. Visit us at www.hoardinghelpers.co.uk  

Privacy & Data Protection

At Bedflow, we treat privacy with the same care and sensitivity as the services we provide.

Registered and Compliant

We are registered with the Information Commissioner's Office (ICO) and comply with UK GDPR legislation, ensuring all personal data is managed lawfully, transparently, and securely.

Secure Data Handling

We use two-factor authentication to control access to sensitive data

Records are stored on encrypted, access-controlled systems

Data is only shared with authorised personnel and for the purpose of care delivery

Who We Support

Whether you're a client, family member, professional referrer, or public sector partner, your information is treated with discretion and respect.

Consent and Control

We only collect the data we need, and we always seek explicit consent. Clients have full access to their information and can request updates or deletions at any time.

Trauma-Informed and Trust-Centred

Our privacy practices are designed to support vulnerable individuals with dignity, compassion, and control  because we understand that healing begins with feeling safe.

No, we use actors for all our publicity. Even with attempts to anonymise images, subtle details in photos risks inadvertently revealing personal information. 

By choosing privacy over publicity, we honour the courage of each patient and PWLE we serve. 

All of our vans are unbranded. This is to protect our patients and PWLE. 

We are proud to be a  British company that operates and pays full taxes to the UK exchequer.  This goes  back to communities we serve.

Yes. all our staff are DBS checked