Process

Contact us directly by email. 

Provide:

• Patient / PWLE  name and discharge or housing status
• Current location (hospital, home, care setting)
• Destination address (home, nursing home, supported living)
• Required services (see our packages or request custom support)
• Preferred discharge date
• 
  

Our team will review the referral  and contact you to:  

• Discuss service needs  
• Clarify logistics and access 
• Confirm cost 
• Schedule delivery and setup  
• We coordinate directly with discharge teams, families, and care homes to ensure everything is aligned. 

On the scheduled day, our team delivers and installs all requested items in one coordinated visit:

(examples)

• Locksmith 
• Small repair
• Home cleaned or cleared
• Chosen service and packs delivered and installed
• Safety equipment fitted (key safe, medicine cabinet)
• Food parcel 

We leave the new environment ready for safe, dignified arrival.

We provide a full service summary and handover to the receiving care team. 

If needed, we offer follow-up support or additional services. 

We will send invoice to relevant accounts department.